Refund policy
REFUND & RETURN POLICY
GENERAL POLICY
Our policy lasts 30 days from the date you receive your purchase. If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange. However, any issue related to damage, defects, or incorrect items must be reported within 14 days of delivery.
To be eligible for a return, the item must be:
- unused
- in the same condition as you received it
- in the original packaging
To complete a return request, we require proof of purchase or order confirmation.
RETURN PROCESS
To process your refund or return request within the 30-day period, the customer must cooperate with our customer support team.
This includes:
- responding to support emails
- providing requested information or documentation
If a customer does not respond or delays communication, and the 30-day period expires as a result, we reserve the right to deny the return or refund request.
PARTIAL REFUNDS (if applicable)
In some situations only partial refunds may be granted.
Examples include:
- Items with obvious signs of use
- Any item not in its original condition
- Items damaged or missing parts not due to our error
Support solutions such as partial refunds, replacements, or alternative resolutions may also be offered at our discretion depending on the circumstances.
REFUND REQUESTS
If you experience an issue with your order, please contact our support team as soon as possible and within 14 days of delivery.
To submit a refund or replacement request, please contact us at:
contact@apext13.com
Your request must include:
- Your order number
- A clear description of the issue
- Photo or video evidence when applicable (required for damaged or defective items)
Our support team will review the request and determine the appropriate resolution.
Possible resolutions may include:
- replacement of the affected item
- partial refund
- full refund, depending on the circumstances
Each case is reviewed individually. ApexT13 reserves the right to request additional information or evidence before approving a refund or replacement.
Requests submitted after the 14-day notification period may not be eligible for refunds or replacements.
LATE OR MISSING REFUNDS
If you have not received your refund:
1. Check your bank account again
2. Contact your credit card company
3. Contact your bank
Refund processing times may vary depending on your financial institution.
If you still have not received your refund, please contact us at:
contact@apext13.com
SALE ITEMS
Sale items may be eligible for replacement if defective, but are not eligible for refunds unless required by applicable consumer protection laws.
GIFTS
If the item was marked as a gift and shipped directly to you:
- you will receive a gift credit once the returned item is received.
If the item was not marked as a gift:
- the refund will be issued to the original purchaser.
INTERNATIONAL RETURNS
Due to the international nature of our fulfillment operations, physical returns are generally not required for international orders.
Returning products to our fulfillment centers would involve very high international shipping costs and complex customs procedures.
For this reason, in many situations we may offer alternative solutions instead of requiring the product to be returned.
These solutions may include:
- a partial refund while the customer keeps the item
- a replacement product
- another solution proposed by our support team
Each case will be reviewed individually to ensure a fair resolution.
RETURN SHIPPING
Return instructions must always be provided by our customer support team before sending any item back.
Customers must not send items without authorization, as unauthorized returns may not be accepted.
If a return is approved:
- the return address and instructions will be provided by our support team
- customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable.
If a refund is issued after a return, return shipping costs may be deducted from the refund amount.
For items valued over $75, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned packages.
PRODUCT CHARACTERISTICS & MANUFACTURING VARIATIONS
Due to the collectible and manufactured nature of our products, minor variations may occur between individual units.
ApexT13 figures are produced using advanced manufacturing techniques, including precision printing and manual assembly. As a result, small variations in surface finish, texture, articulation tightness, or minor visual details may occur between units.
These characteristics may include, but are not limited to:
- minor aesthetic imperfections that do not affect the functionality of the figure
- small layer marks or micro imperfections typical of 3D printing processes
- slight differences in articulation resistance between joints
- minor cosmetic variations between production batches
Product images displayed on our website are intended for illustrative purposes. Minor differences in color, finish, or surface appearance may occur between the product shown and the final item received.
These characteristics are considered normal product traits and do not qualify as manufacturing defects.
Each figure is inspected before shipment to ensure it meets our quality standards.
Only significant structural damage, broken parts, or major production defects will qualify for replacement or refund consideration.
SMALL PARTS & SAFETY NOTICE
ApexT13 figures may include small or detachable parts due to their articulated and modular design.
Because of this, the product should be handled with care and adult supervision is recommended for younger users.
Small components may present a choking hazard if handled improperly.
Customers and guardians are responsible for ensuring the product is used safely and appropriately, especially when used by children.
ApexT13 cannot be held responsible for damage, injury, or misuse resulting from improper handling or lack of supervision.
ARTICULATION USAGE DISCLAIMER
Articulated figures are designed to allow poseability within normal handling conditions.
However, articulation joints may have natural resistance or tightness due to manufacturing tolerances and material properties.
Customers should handle articulation points with reasonable care and avoid applying excessive force when adjusting poses.
Damage resulting from excessive force, improper handling, or forced articulation beyond the natural range of movement will not be considered a manufacturing defect.
Minor differences in joint tightness between figures may occur and are considered normal product variations. ApexT13 figures are collectible display products and should be handled with care during posing and manipulation.
ORDER CANCELLATION & SHIPMENT INTERCEPTION
If you wish to cancel an order after it has shipped but before delivery, please contact our support team immediately at:
contact@apexT13.com
If the request is made within a reasonable timeframe, we may attempt to request a shipment interception with the carrier.
However:
- shipment interception is not guaranteed
- it depends entirely on the carrier's ability to stop the package in transit
If interception is successful, the package may be returned to our fulfillment center and a refund may be processed.
If interception is not possible, the shipment will proceed to delivery and the order will follow our standard policy.
Orders cannot be cancelled once they have been delivered.
UNFORESEEN CIRCUMSTANCES
We strive to ensure timely delivery of all orders.
However, we are not responsible for delays or delivery issues caused by circumstances beyond our control, including but not limited to:
- natural disasters
- labor strikes
- severe weather
- customs delays
- governmental restrictions
- shipping carrier disruptions
Refunds will not be issued for delays caused by these external factors.
If you experience a delay, please contact us and we will do our best to assist you.
FRAUD PREVENTION
ApexT13 reserves the right to deny refunds, replacements, or further support in cases of suspected abuse, fraud, or repeated claims from the same customer.
EUROPEAN UNION CUSTOMERS
Right of Withdrawal
Customers located in the European Union have the right to withdraw from their purchase.
To exercise this right, contact us at:
contact@apext13.com
Include:
- your order number
- the date you received the product
The product must be returned:
- unused
- in its original condition
- in its original packaging
Refunds for Withdrawals
Once the returned item is received and inspected, we will process the refund including the standard shipping costs originally paid.
Refunds will be issued within 30 days from:
- the day we receive the returned product, or
- the day you provide proof of return shipment
whichever occurs first.
Return Shipping for EU Customers
Customers are responsible for return shipping costs.
If the product is not returned in its original condition, any loss in value may be deducted from the refund.
POLICY UPDATES
We reserve the right to update or modify this policy at any time.
Changes become effective immediately upon publication on this page.