Shipping policy
SHIPPING POLICY
OVERVIEW
Thank you for shopping with Apex 13. We ship worldwide and work with trusted carriers to deliver every order safely. Please read our shipping policy carefully to understand processing times, delivery estimates, and what to do if something goes wrong along the way.
PROCESSING TIME
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is confirmed.
During new drops, sales, or peak periods (e.g., holidays), processing may take up to 5 business days. We appreciate your patience.
You will receive a confirmation email with your tracking number as soon as your order ships.
DELIVERY ESTIMATES
Delivery times vary depending on destination, carrier, and external factors such as customs clearance or local logistics.
Estimated delivery windows (after processing):
- United States: 5 to 24 business days
- Canada: 7 to 18 business days
- Europe: 7 to 18 business days
- Rest of the world: 10 to 20 business days
Please note that in some cases — especially during high-volume periods, international transit, or unforeseen events — delivery can take up to 20 business days. This is within our expected range and not considered a delay.
Shipping times are estimates, not guarantees. Final delivery depends on the carrier.
SHIPPING COSTS
- FREE standard shipping on all US orders over $37
- Standard shipping: flat rate calculated at checkout based on destination and weight
- Expedited shipping options may be available at checkout for select destinations
All shipping costs are shown clearly before you place your order.
TRACKING YOUR ORDER
Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–48 hours to become active after the label is created.
If your tracking has not updated for several days, this is often normal during international transit. Packages may appear stationary while moving between customs or sorting facilities.
If your tracking shows no movement for more than 7 business days, please contact us at contact@apext13.com and we will investigate.
INTERNATIONAL ORDERS, CUSTOMS & DUTIES
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product or shipping price at checkout.
Customs clearance times vary by country and are outside our control. These can add anywhere from a few days to two weeks to total delivery time.
Apex 13 is not responsible for packages held, delayed, or returned by customs.
ADDRESS ACCURACY
Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
If you notice an error, contact us at contact@apext13.com immediately. We will do our best to update it before the order ships — but once the label is generated or the package is handed to the carrier, we may not be able to make changes.
If a package is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping.
LOST, DAMAGED, OR MISSING PACKAGES
If your package is marked as delivered but you have not received it:
1. Check with neighbors or household members
2. Look around the delivery area (porch, mailbox, nearby units)
3. Contact your local carrier with the tracking number
4. Wait 2–3 additional business days — sometimes packages are scanned as delivered before they actually arrive
If you still cannot locate it, contact us at contact@apext13.com within 7 days of the delivery date.
If your package arrives damaged, please email us within 14 days of delivery with:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
We will review the case and offer a replacement, partial refund, or full refund depending on the situation.
DELAYS & UNFORESEEN CIRCUMSTANCES
Delivery may be delayed due to circumstances outside our control, including:
- Severe weather
- Natural disasters
- Customs inspections
- Carrier strikes or service disruptions
- Public holidays in the origin or destination country
- High-volume shipping periods
We are not responsible for delays caused by these events. Refunds will not be issued for shipping delays caused by external factors. If you experience a delay beyond the estimated window, contact us and we will do our best to help track your order down.
ORDER CANCELLATIONS
Orders can only be cancelled before they are shipped. Once the tracking number has been generated, the order is in the carrier's hands and cannot be cancelled. In that case, please refer to our Refund & Return Policy.
CONTACT
For any question related to shipping, tracking, or delivery issues, reach us at:
contact@apext13.com
Please include your order number and a clear description of the issue. We aim to respond within 1–2 business days.